Legal
Terms & Conditions
Written to be read rather than skimmed. These cover how browsing and ordering with Madam Supplements works.
Last updated 8 September 2026
1. Using this site
You may browse and share this site for your own use. Please do not copy our photography or descriptions for another business, or use the site in a way that breaks the law or interferes with it.
2. An order form is a request
Submitting the form sends us a request to buy. It becomes a contract only once a team member confirms stock, the total price and the delivery arrangement with you — usually on WhatsApp. Until then nothing is reserved or owed.
3. Prices and payment
Prices are set in US dollars and shown in your chosen currency at an indicative fixed rate. The amount you pay is the confirmed total agreed with our team, which may include delivery. Payment is arranged directly with us; this site does not store card details.
4. Delivery
We deliver across Kenya, Tanzania, Uganda, Rwanda and Burundi, and to other parts of Africa by arrangement. Timing depends on your region and the courier; we confirm the expected window with your order and tell you promptly if that changes.
5. Your responsibilities
Give us accurate contact and delivery details, and check the option, quantity and dose you have asked for at confirmation. Supplements are for adults; it is your responsibility to check with a healthcare professional that a product suits your situation.
6. Our responsibility
We are responsible for items that arrive damaged, wrong or faulty. We are not responsible for losses that do not flow from our failure to meet these terms, for delays caused by events outside our control, or for how a product affects you given your own health circumstances.
7. Our brands and content
NOW, Nutricost, Life Extension and Nature's Bounty are owned by their respective manufacturers; we distribute them through authorised channels and do not claim ownership of their names or marks. Site text, layouts and our own photography belong to us.
8. Questions and governing terms
Anything unclear, message the WhatsApp line below before you order rather than after. These terms are written for a business operating in East Africa; the version published on this site at the time of your order is the one that applies.
Questions about this page?
Message our WhatsApp line on +255 764 153 801 and our team will walk you through it.
