Refund Policy

An order form on this site is a request, not a purchase. Nothing is charged automatically. If stock, price or delivery timing is not what you expected, say so at the confirmation stage and the request is simply cancelled — no charge, no argument.

Tell us within seven days of delivery and send a photo of the parcel and the item. If it arrived damaged, leaked, or is not what you ordered, we replace it or refund the price you paid, and we cover return transport where one is needed.

For hygiene and safety reasons we cannot accept opened supplement bottles, sachets or skincare containers back once the seal is broken. Unopened, sealed stock in original condition can be returned within seven days for a refund of the item price.

If you simply changed your mind, contact us within seven days. Unopened items are refunded at the item price; delivery charges are not refunded, and return transport is on you unless the item is faulty.

Message the WhatsApp line below with your name, the date of delivery and what went wrong, with photos where relevant. We reply with the next step and, where a refund is due, how it will be sent.

Approved refunds are sent within seven working days using the method you paid by. Mobile-money and bank transfers can take a few extra days to appear depending on your provider.

A refund does not mean a product caused a problem. If you think a supplement or skincare product has affected you, stop using it and speak to a healthcare professional.